Returns and repairs

Refund Policy

Due to the small size of this company we are unable to offer refunds unless in specific circumstances where we have been contacted and have agreed to a refund.

Returns and repairs policy

If your item arrives damaged we will repair/replace it for free depending on your location. If you are in the EU then you may ship it back for repair. If you are not in the EU then we will simply replace the product. Shipping to and from Torac will need to be paid for by the customer.

If the product has been damaged by the user/customer then an additional repair cost will need to be paid which can be discussed after making contact.